False bookings, and the short note that follows one
A false booking is one made in a borrowed name, from someone else's number or profile, as a joke, or followed by a no-show after any of those three.
The term is defined tightly, and deliberately so. A booking counts as false when:
- it was placed under a name that is not the client's own;
- it came from a phone number or profile belonging to someone else;
- it was sent as a joke;
- a no-show followed one of the three above.
A missed appointment on its own is none of these. A guest who booked honestly and then did not come to the door has made an ordinary cancellation, read on the notice scale under cancellation and refunds.
The internal note
When a booking fits the definition, or a visit is ended because a limit was pressed, the house writes a short note: the date, what happened, and the name and number used. It is kept for twelve months, seen by nobody outside the house, and used for one question only, whether a further booking from that name is accepted. The privacy page explains how to object to a note or ask for it to be corrected. Should the facts look criminal, the house may bring them to the police.